Quality service management in tourism and hospitality / Michael Bhobet B. Baluyot
Material type:
TextPublication details: Manila, Philippines : Mindshapers Co. Inc. 2021Description: viii, 141 pages : illustrations ; 22 cmISBN: - 9786214063321
- TX911 B19 2021
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Philippine Christian University Manila Filipiniana | College | Fil. TX911 B19 2021 (Browse shelf(Opens below)) | 3 | Available | 54369 | |
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Philippine Christian University Manila Graduate School - Filipiniana | Graduate School | TX911 B19 2021 (Browse shelf(Opens below)) | 1 | Available | 54175 | |
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Philippine Christian University Manila Filipiniana | College | TX911 B19 2021 (Browse shelf(Opens below)) | 2 | Available | 53035 |
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| RT48 Ud18 2021 Health assessment and physical examination : concepts and clinical application / | T55.A1 M37 2021 Safety management / | TX341 B18 2023 Outcome-based manual in hospital dietetics practicum / | TX911 B19 2021 Quality service management in tourism and hospitality / | W84.5 N71 2022 Community medicine and public health / | W84.5 N71 2022 Community medicine and public health / | W84.5 N71 2022 Community medicine and public health / |
Includes bibliographical references
Chapter 1 Overview of quality service -- Chapter 2 Customer service through quality management -- Chapter 3 Service environment in tourism and hospitality industry -- Chapter 4 Training and development in the tourism and hospitality industry -- Chapter 5 Employee motivation in the tourism and hospitality industry -- Chapter 6 Quality service delivery system in tourism and hospitality industry -- Chapter 7 Measuring quality service and delivery in tourism and hospitality industry -- Chapter 8 Managing service and service recovery in tourism and hospitality industry -- Chapter 9 Technology and quality service in tourism and hospitality -- Chapter 10 Service culture in tourism and hospitality industry.
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