Quality service management in tourism and hospitality /
Baluyot, Michael Bhobet B. DHM, CHP
Quality service management in tourism and hospitality / Michael Bhobet B. Baluyot - Manila, Philippines : Mindshapers Co. Inc. 2021 - viii, 141 pages : illustrations ; 22 cm.
Includes bibliographical references
Chapter 1 Overview of quality service -- Chapter 2 Customer service through quality management -- Chapter 3 Service environment in tourism and hospitality industry -- Chapter 4 Training and development in the tourism and hospitality industry -- Chapter 5 Employee motivation in the tourism and hospitality industry -- Chapter 6 Quality service delivery system in tourism and hospitality industry -- Chapter 7 Measuring quality service and delivery in tourism and hospitality industry -- Chapter 8 Managing service and service recovery in tourism and hospitality industry -- Chapter 9 Technology and quality service in tourism and hospitality -- Chapter 10 Service culture in tourism and hospitality industry.
9786214063321
Tourism --management
TX911 / B19 2021
Quality service management in tourism and hospitality / Michael Bhobet B. Baluyot - Manila, Philippines : Mindshapers Co. Inc. 2021 - viii, 141 pages : illustrations ; 22 cm.
Includes bibliographical references
Chapter 1 Overview of quality service -- Chapter 2 Customer service through quality management -- Chapter 3 Service environment in tourism and hospitality industry -- Chapter 4 Training and development in the tourism and hospitality industry -- Chapter 5 Employee motivation in the tourism and hospitality industry -- Chapter 6 Quality service delivery system in tourism and hospitality industry -- Chapter 7 Measuring quality service and delivery in tourism and hospitality industry -- Chapter 8 Managing service and service recovery in tourism and hospitality industry -- Chapter 9 Technology and quality service in tourism and hospitality -- Chapter 10 Service culture in tourism and hospitality industry.
9786214063321
Tourism --management
TX911 / B19 2021