Quality service management in tourism and hospitality / (Record no. 6028)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01464nam a22002057a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230322132030.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230322b ph ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9786214063321 |
| Qualifying information | pbk. |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | PCUS |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TX911 |
| Item number | B19 2021 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Baluyot, Michael Bhobet B. |
| Titles and words associated with a name | DHM, CHP |
| 245 10 - TITLE STATEMENT | |
| Title | Quality service management in tourism and hospitality / |
| Statement of responsibility, etc. | Michael Bhobet B. Baluyot |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Manila, Philippines : |
| Name of publisher, distributor, etc. | Mindshapers Co. Inc. |
| Date of publication, distribution, etc. | 2021 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii, 141 pages : |
| Other physical details | illustrations ; |
| Dimensions | 22 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1 Overview of quality service -- Chapter 2 Customer service through quality management -- Chapter 3 Service environment in tourism and hospitality industry -- Chapter 4 Training and development in the tourism and hospitality industry -- Chapter 5 Employee motivation in the tourism and hospitality industry -- Chapter 6 Quality service delivery system in tourism and hospitality industry -- Chapter 7 Measuring quality service and delivery in tourism and hospitality industry -- Chapter 8 Managing service and service recovery in tourism and hospitality industry -- Chapter 9 Technology and quality service in tourism and hospitality -- Chapter 10 Service culture in tourism and hospitality industry. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Tourism |
| Form subdivision | management |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| College | Philippine Christian University Manila | Filipiniana | 02/15/2023 | TX911 B19 2021 | 53035 | 03/22/2023 | 2 | Books | |||||
| Graduate School | Philippine Christian University Manila | Graduate School - Filipiniana | 01/24/2024 | TX911 B19 2021 | 54175 | 05/30/2024 | 1 | Books | |||||
| College | Philippine Christian University Manila | Filipiniana | 10/22/2024 | Fil. TX911 B19 2021 | 54369 | 10/22/2024 | 3 | Books |