Includes indexes

Unit 1: Intrapersonal effectiveness: understanding yourself -- 1. Journey into self-awareness -- 2. Self-disclosure and trust -- 3. Establishing goals consistent with your values and ethics -- 4. Self-management -- Unit 2: Interpersonal effectiveness: understanding and working with others -- 5. Understanding and working with diverse others -- 6. Listening and nonverbal communication -- 7. Communicating effectively -- 8. Persuading individuals and audiences -- Unit 3: Understanding and working in teams -- 9. Negotiation -- 10. Building teams and work groups -- 11. Managing interpersonal and organizational conflict -- 12. Achieving business results through effective meetings -- 13. Facilitating team success -- 14. Making decisions and solving problems creativity -- Unit 4: Leading individuals and groups -- 15. Effective and ethical use of power and influences -- 16. Networking and mentoring -- 17. Coaching and providing feedback for improved performance -- 18. Leading and empowering self and others -- 19. Project management.

"The emphasis in this edition focuses on making the text more current and enhancing its pedagogic effectiveness for students and instructors"-- Provided by publisher.