Includes index.

Part I Understanding yourself: You can't escape human relations. Human relations can make or break you. Hold on to your positive attitude. When people step on your attitude. Part II Relationships with others: Vertical and horizontal working relationships. Your potential and productivity a closer look. The winning combination. Your most important working relationship. Understanding the nature of relationships.
Part III Maximizing your relationships: Your success as a team player.
Emotional intelligence: managing stress, frustration, and aggression.
Restoring injured relationships.
Attitudes among culturally diverse coworkers.
Part IV Building your career: Succeeding in a new job or assignment.
Initiation rites.
coping with teasing and testing.
Absenteeism can damage relationships.
Avoiding six common human-relations mistakes.
Business ethics, rumors, and the confidence triangle.
Goal setting and your attitude.
Strategies for advancing your career.
Keeping a positive attitude through plateau periods and reorganizations.
When you are tempted to scramble..
Attitude renewal.
Leadership/management: your career on the move.

"Helping readers become aware of the strong impact that one's attitude has on every aspect of life, this highly regarded primer in the field of business human relations empowers readers of all backgrounds to play their human-relations roles with greater understanding and sensitivity. Fully updated and fresh with new material, it teaches readers that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives.A well balanced mix of human-relation competencies to understanding oneself, relationships with others, career, and expanding ones assets.For individuals of all ages and backgrounds seeking self-improvement in their human-relation roles"