Total quality management for tourism and hospitality / Matt Martin, Ph.D
Material type:
TextPublication details: Manila, PH : Unlimited Books Library Services and Publishing, Inc., 2021Description: xvi, 387 pages : Illustrations ; 24 cmISBN: - 9786214270873
- TX911.3 M33 2021
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Philippine Christian University Dasmarinas Dasma College Filipiniana | College | DACOL FIL TX911.3 M33 2021 (Browse shelf(Opens below)) | 2 | Available | DCOL9857 | |
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Philippine Christian University Dasmarinas Dasma College Filipiniana | College | Fil. TX911.3 M33 2021 (Browse shelf(Opens below)) | 1 | Available | DCOL10153 | |
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Philippine Christian University Manila MM | Graduate School | GSMM Fil. TX 911.3 M33 2021 (Browse shelf(Opens below)) | 1 | Available | 52230 | |
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Philippine Christian University Manila Filipiniana | Senior High School | 658.4 M379 2021 (Browse shelf(Opens below)) | 2 | Available | 874 | |
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Philippine Christian University Manila Filipiniana | Senior High School | 658.4 M379 2021 (Browse shelf(Opens below)) | 3 | Available | 875 | |
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Philippine Christian University Manila Filipiniana | Senior High School | 658.4 M379 2021 (Browse shelf(Opens below)) | 4 | Available | 876 |
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| Fil. TX911.3 L732 2019 A macro perspective on tourism and hospitality / | Fil. TX911.3 Ar681 2021 Quality service management in tourism hospitality industry / | Fil. TX911.3 B228 2022 Practicum manual : college of hospitality and tourism management / | DACOL FIL TX911.3 M33 2021 Total quality management for tourism and hospitality / Matt Martin, Ph.D | DASCOL FIL Micro perspective of tourism and hospitality / | DASCOL FIL 8078 Ig24 2022 Polygraphy expanded : a modern way of lie detection / | DASCOL FIL 8078 Ig24 2022 Polygraphy expanded : a modern way of lie detection / |
Includes bibliographical references
Chapter 1: Introduction to Quality in Hospitality Industry -- Chapter 2: Fundamentals of Quality Management -- Chapter 3: Customer Satisfaction and Employee Involvement -- Chapter 4: Continuous Management -- Chapter 5: Supplier Partnership and Performance Measures -- Chapter 6: Seven Tools of Quality -- Chapter 7: Statistical Fundamentals -- Chapter 8: Control Charts for Variables -- Chapter 9: Control Charts for Attributes -- Chapter 10: Six Sigma Principles -- Chapter 11: New Seven Management Tools -- Chapter 12: Benchmarking -- Chapter 13: Quality Function Development (QFD) -- Chapter 14: Taguchi Quality Loss Function -- Chapter 15: Productive Maintenance -- Chapter 16: Failure Mode and Effective Analysis (FMEA) -- Chapter 17: ISO 9000 -- Chapter 18: Advanced Topic Double Sampling Technique.
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