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Martin, Matt PhD

Total quality management for tourism and hospitality / Matt Martin, Ph.D - Manila, PH : Unlimited Books Library Services and Publishing, Inc., 2021 - xvi, 387 pages : Illustrations ; 24 cm.

Includes bibliographical references

Chapter 1: Introduction to Quality in Hospitality Industry -- Chapter 2: Fundamentals of Quality Management -- Chapter 3: Customer Satisfaction and Employee Involvement -- Chapter 4: Continuous Management -- Chapter 5: Supplier Partnership and Performance Measures -- Chapter 6: Seven Tools of Quality -- Chapter 7: Statistical Fundamentals -- Chapter 8: Control Charts for Variables -- Chapter 9: Control Charts for Attributes -- Chapter 10: Six Sigma Principles -- Chapter 11: New Seven Management Tools -- Chapter 12: Benchmarking -- Chapter 13: Quality Function Development (QFD) -- Chapter 14: Taguchi Quality Loss Function -- Chapter 15: Productive Maintenance -- Chapter 16: Failure Mode and Effective Analysis (FMEA) -- Chapter 17: ISO 9000 -- Chapter 18: Advanced Topic Double Sampling Technique.

ISBN: 9786214270873

Subjects--Topical Terms:
Hospitality--Management.
Tourism--Management.

LC Class. No.: TX911.3 / M33 2021