| 000 | 01464nam a22002057a 4500 | ||
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| 005 | 20230322132030.0 | ||
| 008 | 230322b ph ||||| |||| 00| 0 eng d | ||
| 020 |
_a9786214063321 _qpbk. |
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| 040 | _aPCUS | ||
| 050 | 0 | 0 |
_aTX911 _bB19 2021 |
| 100 | 1 |
_aBaluyot, Michael Bhobet B. _cDHM, CHP |
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| 245 | 1 | 0 |
_aQuality service management in tourism and hospitality / _cMichael Bhobet B. Baluyot |
| 260 |
_aManila, Philippines : _bMindshapers Co. Inc. _c2021 |
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| 300 |
_aviii, 141 pages : _billustrations ; _c22 cm. |
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| 504 | _aIncludes bibliographical references | ||
| 505 | _aChapter 1 Overview of quality service -- Chapter 2 Customer service through quality management -- Chapter 3 Service environment in tourism and hospitality industry -- Chapter 4 Training and development in the tourism and hospitality industry -- Chapter 5 Employee motivation in the tourism and hospitality industry -- Chapter 6 Quality service delivery system in tourism and hospitality industry -- Chapter 7 Measuring quality service and delivery in tourism and hospitality industry -- Chapter 8 Managing service and service recovery in tourism and hospitality industry -- Chapter 9 Technology and quality service in tourism and hospitality -- Chapter 10 Service culture in tourism and hospitality industry. | ||
| 650 | 0 |
_aTourism _vmanagement |
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| 999 |
_c6028 _d6028 |
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