Service management : operations, strategy, information technology / Sanjeev Bordoloi [and 2 others]

By:

Bordoloi, Sanjeev [author]

Contributor(s):

Material type: Text

TextPublication details: New York, NY : McGraw-Hill Education, 2019.Edition: Ninth editionDescription: xx, 520 pages : color illustrations ; 28 cmISBN:

9781260092424

Subject(s):

1. Service industries -- Management

LOC classification:

HD9980.5 F584 2019

Contents:

Part One: Understanding services -- Part Two: Designing the service enterprise -- Part Three: Managing service operations -- Part Four: Quantitative models for service management.

Subject: This title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry.

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Barcode
Books	Philippine Christian University Manila	Graduate School	HD 9980.5 F584 2019 (Browse shelf(Opens below))	1	Available	51710

Includes name index.

Part One: Understanding services -- Part Two: Designing the service enterprise -- Part Three: Managing service operations -- Part Four: Quantitative models for service management.

This title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry.

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Service management : operations, strategy, information technology / Sanjeev Bordoloi [and 2 others]

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