TY  - BOOK
AU  - Martin,Matt
TI  - Total quality management for tourism and hospitality: Matt Martin, Ph.D
SN  - 9786214270873
AV  - TX911.3 M33 2021
PY  - 2021///
CY  - Manila, PH
PB  - Unlimited Books Library Services and Publishing, Inc.
KW  - Hospitality
KW  - Management
KW  - Tourism
N1  - Includes bibliographical references; Chapter 1: Introduction to Quality in Hospitality Industry -- Chapter 2: Fundamentals of Quality Management -- Chapter 3: Customer Satisfaction and Employee Involvement -- Chapter 4: Continuous Management -- Chapter 5: Supplier Partnership and Performance Measures -- Chapter 6: Seven Tools of Quality -- Chapter 7: Statistical Fundamentals -- Chapter 8: Control Charts for Variables -- Chapter 9: Control Charts for Attributes -- Chapter 10: Six Sigma Principles -- Chapter 11: New Seven Management Tools -- Chapter 12: Benchmarking -- Chapter 13: Quality Function Development (QFD) -- Chapter 14: Taguchi Quality Loss Function -- Chapter 15: Productive Maintenance -- Chapter 16: Failure Mode and Effective Analysis (FMEA) -- Chapter 17: ISO 9000 -- Chapter 18: Advanced Topic Double Sampling Technique
ER  -