TY  - GEN
AU  - Evans,James Robert
AU  - Dean,James W.
TI  - Total quality : : management, organization, and strategy 
SN  - 0324012764
AV  - HD 62.15 E9 2000 
PY  - 2000///
CY  - Australia : 
PB  - South-Western/Thomson Learning, 
KW  - Total quality management
ER  -