Includes index.

PART ONE: FOUNDATIONS OF COMMUNICATION -- Chapter 1: Communication in Social and Career Settings -- Communication Defined -- Communication in Social Settings -- Communication in Career Settings -- Chapter 2: The Human Communication Transaction -- The Components of Human Communication -- Ethics -- Reasoning to Conclusions -- Communication as a System -- Models of Human Communication -- Chapter 3: Self-Communication -- Self-Concept -- Intrapersonal Drives -- Variables in Perceptions -- Anxiety: Communication Apprehension -- Using Intrapersonal Communication -- Chapter 4: Listening -- The Importance of Listening -- The Listening Process -- Levels of Listening -- Improving Listening -- Chapter 5: The Foundations of Verbal Language -- The Origins of Human Language -- The Concept of Meaning -- Language Acquisition and Development -- Written and Oral Language Differences -- Chapter 6: Verbal Language -- The Language We Use -- Humor -- Sexism in Standard American English -- Male-Female Communication -- Chapter 7: Nonverbal Communication -- Sources of Nonverbal Signs -- Verbal and Nonverbal Relationships -- Channel of Nonverbal Communication -- Intercultural Differences in Nonverbal Communication -- Emotional Influences on Nonverbal Communication -- PART TWO: PERSONAL COMMUNICATION -- Chapter 8: The Theory of Interpersonal Communication -- Basic Concepts of Interpersonal Communication -- Self-Disclosure -- Seeking Approval -- Trust -- Emotions -- Power -- Relationships and Their Development -- Chapter 9: Interpersonal Skills -- Participating in Conversations -- Giving Directions -- Requesting -- Asking -- Conflict and Conflict Resolution -- Assertiveness -- Chapter 10: The Interview -- Interviewing Roles -- The Interview Format -- Types of Interviews -- Chapter 11: Small-Group Communication -- The Functions of a Group -- PART THREE: PUBLIC COMMUNICATION -- Chapter 12: Planning the Message -- Similarities Between Interpersonal and Public Communication -- Getting Started -- Purpose -- Chapter 13: Developing the Message - Sources of Information -- Recording Your Research -- Supporting Material -- Vehicles for Presenting Supporting Material -- Attention Devices -- Chapter 14: Structuring the Message -- The Basic Elements of a Speech -- The Overall Organization of a Speech -- Chapter 15: Presenting the Message -- Speaker Anxiety -- Chapter 16: Informative Speaking -- Types of Informative Speaking -- Developing the Informative Speech -- The Informative Process in Action -- Chapter 17: Persuasive Speaking -- The Process of Persuasion -- Influencing Through Persuasion -- Components of the Persuasive Message -- The Persuasive Process in Action

Berko, R. M., Wolvin, A. D., & Wolvin, D. R. (1989). Communicating: A social and career focus (4th ed.). Houghton Mifflin.