Includes bibliographical references and index

Preface Chapter 1: A Framework for Crisis Management Opening Vignette Setting the Context Developing a Framework for Studying Crisis Management A Framework for Crisis Management Development of the Book Summary Questions for Discussion Chapter Exercise Mini Case: Pet Food Crisis Chapter 2: The Landscape Survey --
A Macro Perspective Opening Vignette ' The SK-II Crisis The Crisis Management Landscape Summary Questions for Discussion Chapter Exercise Mini Case: The Blackberry Outage Chapter 3: Sources of Organizational Crises Opening Vignette ' Royal Caribbean Crises and the External Environment Crises and the Industry Life Cycle Crises and the Organizational Life Cycle Summary Questions for Discussion Chapter Exercise Mini Case: The Perrigo Recall Chapter 4: Strategic Planning and Assessing Crisis Vulnerability Opening Vignette ' Source Perrier A Strategic Approach to Crisis Prevention Organizational Culture and Crisis Planning Summary Questions for Discussion Chapter Exercise Mini

Crisis management is often viewed as a short-term response to a specific event. While that is a part of the crisis management process, Crisis Management in the New Strategy Landscape takes a long term approach and offers a strategic orientation to crisis management. The text follows a four stage crisis management framework: Landscape survey (anticipating crisis events), strategic planning (setting up the crisis management team and plan), crisis management (addressing the crisis when it occurs), and organizational learning (applying lessons ...