Part 1 The World of Organizational Behavior 1 Organizational Behavior: The Quest for People-Centered Organizations 2 Managing Diversity: Releasing Every Employee's Potential 3 Organizational Culture, Socialization, and Mentoring 4 International OB: Managing across cultures Part 2 Individual Behavior in Organizations 5 Self-Concept, Personality, Abilities, and Emotions Chp 6 Values, Attitudes, and Job Satisfaction 7 Social Perception and Attributions 8 Foundations of Motivation 9 Improving Job Performance with Goals, Feedback, Rewards, and Positive Reinforcement Part 3 Group and Social Processes 10 Group Dynamics 11 Teams and Teamwork 12 Individual and Group Decision-Making 13 Managing Conflict and Negotiation Part 4 Organizational Processes 14 Communication in the Internet Age 15 Influence Tactics, Empowerment, and Politics 16 Leadership 17 Creating Effective Organizations 18 Managing Change and Stress