Includes bibliographical references and index.

"This core textbook for technical communication courses emphasizes design thinking, collaboration, globality and inclusivity, and rhetorical approaches to creating communication products. Applying a design thinking framework for solving problems and fostering innovation, this concise and accessible textbook introduces students to the core skills, knowledge, and habits of successful technical communicators who work in the diverse, flexible, and mobile workplaces of the 21st century. Four sections provide concrete guidance for communicating in the global community, managing projects through design, designing content for audiences, and applying design to technical and professional communication. The book presents strategies for communicating professionally and ethically across disciplines, cultures, levels of expertise, and languages, not just internationally but also among diverse populations within a city or region. It integrates advice throughout on communicating in digital spaces and social media as well as exploiting technologies such as content management systems and workplace messaging apps. Designing Technical and Professional Communication serves as a flexible core textbook for courses in technical and professional communication. An instructor's manual containing exercises, web links, and teaching guidance is available online at www.routledge.com/9780367549602" -- Provided by publisher.