Includes bibliographical index.

1: Structure of front office department -- 2: Accommodation concept -- 3: Hotel reservation activities -- 4: Managing human resource, safety and security -- 5: On-arrival procedures -- 6: Attend to guest queries -- 7: Concept of over booking -- 8: Checkout and settlement

"The front office is one of the most important departments in the hotel industry. It is also known as the nerve center of the hotel. It is usually located in the lobby area. This department can easily be spotted by guests, patrons, and visitors alike since it has big windows overlooking the main entrance. The front office is responsible for many of the administrative tasks that keep the hotel functioning properly. They are responsible for check-ins and check-outs, room assignments, reservations, billing, and more. They are also responsible for customer service, ensuring that guests and patrons have a pleasant experience at the hotel. In addition, the front office team ensures that the hotel is running smoothly and efficiently, providing a welcoming and hospitable experience to all its guests. The front office staff are usually the first point of contact for guests and staff, so they need to be knowledgeable and friendly. They need to be able to handle a variety of tasks, from customer service to administrative tasks, and they need to be able to do it all in a timely and efficient manner. They also need to be able to effectively communicate with other departments in the hotel, such as housekeeping and maintenance, in order to ensure that everything runs smoothly.A front office manager's role is to oversee the front desk staff. Furthermore, they are responsible for ensuring that every guest receives a high standard of service. Front office managers will prepare schedules so that there is always a staff member available at the front desk. Occasionally, they will be tasked with hiring and training new employees. This book is comprised of eight chapters. Starting from structure of front office department, the book proceeds with accommodation concept, hotel reservation activities, managing human resource, and safety and security.Finally, the book covers the checkout and settlement procedures.The book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It presents a discussion of how theory and management strategies are applied to select-service hotel operation as well as providing updated information on various aspects of the front office operation of such hotels. The book provides step-by-step guidance on how to develop a strategic plan for a select-service hotel, including how to analyze the competition, assess customer needs, select the right technology, and create a marketing strategy. it also covers the latest trends in hotel operations, such as the use of mobile technology and social media. You can find out everything you need to know about the nature and operation of hotels as they are today in this new book. This book is important because it provides readers with an up-to-date overview of the industry and its most recent developments. It is an invaluable resource for anyone interested in the hospitality industry, whether they are working professionals or students."--Back cover